![]() You could miss your flight, or that appointment with your doc, or maybe Thanksgiving dinner. Change of plans No problem With Flix, you can cancel your ticket up to 15 minutes before departure and get a full or partial refund in the form of a voucher. Valid for trips with a scheduled departure date between July 10th, 2023 and November 17th, 2023. Or, suffer a fate similar to that of roughly 100 people so far, says the release, who've recently tried that old flagging-down, buying-later method and been turned away. (Greyhound) For trips within Türkiye and Brazil a 100 refund policy applies. This means you must get your reservation and ticket online (), by phone ((800) 231-2222), or by marching yourself down to the station - in Arcata, that's at the transit center bus terminal on E Street between 9th and 10th.ĭo it. ![]() In most cases, if passengers do not check in prior to the scheduled departure time, tickets can be cancelled with no refund given." Now Greyhound customers must have a ticket or reservation in order to hold a seat. "Gone are the days when one could flag down a Greyhound bus and pay the driver or ride to the next station to purchase tickets there. But you have to buy your ticket first, and we don't mean directly from the Greyhound bus driver. Says a news release from Larry Pardi, the City of Arcata's public transportation superintendent: Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.Wanna ride The Dog? Well, fine. Perhaps someone is still at the phone at one of these numbers, and can help Noa out. Here is some Greyhound contact information that we published in 2008. Why does that mean there’s no refund available for the refundable ticket, though? Perhaps from Greyhound’s point of view, this route isn’t canceled: travelers just have to leave five hours earlier. How exactly does one get a refund from Greyhound, if they have bought a refundable ticket? What other recourse do I have? – Inquiry in person at the nearest station, they didn’t agree to a refund. – Inquiry on the phone, they didn’t agree to a refund. – Greyhound cancelled my route, we had refundable ticket I have heard nothing, nor a response on email. It has been 2 weeks since I sent greyhound a email well as snail mail on their refund contact: (Though sometimes that’s the only way.) So we waited patiently to hear back from Noa about what was sure to be a swift refund from Greyhound, along with an apology. ![]() Not because it saves us work, but because the goal of this site is empowering consumers to resolve your own issues, not posting customer service nightmares and hoping that someone at the offending company notices. We’re always happy when a reader is able to resolve their own complaints. I’m not giving up though – there’s apparently a mail address for refunds – will send them a letter with tickets. The reason the agent gave was “tickets bought from the website are heavily discounted so it doesn’t matter what it said, no refunds”. No, nothing about it being an international issue (the tickets were bought from, the US site). We wrote back, rather confused, and asked whether the non-refundage had anything to do with the international nature of the trip. Is just lying when it says the ticket is refundable? All my attempts point to yes. No refunds even on the refundable ticket. Can at least that one ticket be refunded, if not both.Ĭalled their customer service, went to the office again at a different time to talk to a different agent. Okay, what about the fact that one of the tickets was refundable (and I paid extra for making it refundable). Several days before the date of travel, I went to the greyhound counter and nicely asked if I can get a credit or anything since the bus route has cancelled. Fine, I was diligent and found out by re-checking the website of the cancellation few weeks before travel. This is a general question, so I dont believe posting the details of my cards are necessary, but my issuer is Discover, if that matters. Turns out, greyhound cancelled any evening service on that route (the latest bus leaving is now 2pm).įirst – no emails or anything sent telling us about the cancellation. What happened is that I bought 2 tickets (one refundable for my friend and a cheaper non-refundable for myself) for Vancouver to Seattle at 7pm few months in advance. Not even if greyhound stops running that bus route. If you buy a ticket on and pay extra for the refundable option – the ticket should be refundable, no? Unfortunately, the bus line was using some other, little-known sense of the word “refundable” that actually means “we will charge you extra for a refund, but not actually grant a refund if this route is discontinued.” It didn’t make a whole lot more sense to Noa, either. Noa bought Greyhound tickets that were sold as refundable.
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